Les Dabel writes:

“I am on it right now. It looks like within 7 to 10 business days all this should be cleared up. I am also waiting for the extra copies from Quebecor so I can send to you to sign. The packages for these 250 copies have already been put together. So once we receive them from you we will send them right out.”

And once I receive them, I will announce it here.

In another email, Les says:

“The worst problem we’ve had is the international orders. Because the packages were under 1 pound we were told that we did not need custom forms filled out with the packages. Well they were incorrect even though the packages were under 1 pound they were slightly larger than a package that did not require a customs form. I’ve received pretty much everyone of the international orders back. I’ve been resending them out with the custom forms. I was doing a great job responding to people emailing us about their calendars up until last week when I pulled a back muscle from carrying boxes and was out for pretty much the whole week. This weekend I’ve been emailing the customers and updating them and making sure replacements are being sent.”

Anyway… I am hopeful that we are on our way to getting the problems fixed, and that within a couple of weeks (perhaps longer for the overseas orders) everyone who paid for a calendar will have one.

(That’s February, by the way. Jon Snow was January).

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Music: Glory Days
Great Superbowl. I had no strong rooting interest this year, but this game was still a treat for any fan of the NFL brand of football. As exciting as last year’s game, if not as well played, with several incredible plays that will live in Superbowl lore. Both teams played valiantly, and those last few minutes no doubt stopped a few hearts.

I did think the officiating was lacking. The NFL really needs to do a better job than this. Far too many penalties, many of them with major impact on the game, and some of them bogus (on both teams). I wish the refs would learn to keep their flags in their pockets unless they are SURE. Close calls should not draw flags.

Even so… a terrific game, one for the ages. Congratulations to the Pittsburgh Steelers and their fans. (And to the Pottsville Maroons and THEIR fans. Rest easy, guys, your curse is still intact).

Best half-time show in Superbowl history as well. BRUUUUUUUCE! For a moment there I thought he was going to play for three hours, and screw the time limits. Superbowl halftimes have gotten a lot better of late. Last year we got Tom Petty and the Heartbreakers. Before that it was the famous wardrobe malfunction… but hey, even that was better than Up With People, as in decades of yore. And I’m so old I remember the marching bands that performed at halftime at SuperBowl I.

(And being old, I got a little annoyed during the trophy presentation, when Dan Patrick said that the Steeler’s sixth Superbowl win made them “the winningest franchise in NFL history.” Uh, no, not even close. Sorry, Dan, but NFL history goes back half a century before the first Superbowl, and those championships count too. The Steelers have six, and that’s great for them, but I believe the Chicago Bears still have the most NFL championships total, and the Green Bay Packers and New York Giants are up there too).

And so another NFL season comes to a close.

But the NFL never really ends.

The Detroit Lions are now on the clock.

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We are having some major problems with the 2009 Ice & Fire calendar.

For that I am sincerely sorry. I want to make a public apology to all of my readers who paid for a calendar and have not received one.

I am several thousand miles removed from where the Dabel Brothers are based, in Georgia, so I can’t speak with any authority about the causes of these difficulties, but over the past six weeks or so, since the calendars first began to ship, I have been getting a steady stream of emails from fans and readers complaining that they paid for calendars but have never received any, or that they received the wrong calendar, or fewer copies than ordered.

Most of those writing also say that their emails to the Dabel Brothers have gone unanswered. I want to apologize for that as well. Les Dabel still answers MY emails, for what it is worth, and when I forward a complaint to him he seems to get on it right away and resolve the situation. He and his brothers and the rest of the folks at DBPro should also be answering emails sent to them directly, obviously… but as it seems they are not, I guess you should keep on sending your calendar complaints to me. The LAST thing I need right now is to be embroiled in this mess, but embroiled I am, so I’ll do my best to help.

However, there’s a limit to what I can do. I have no stock of calendars here in New Mexico; I can’t fill any orders myself. I can and have forwarded these emails to Les and Ernst Dabel, and asked them to take care of the problems ASAP. I know that Les has satisfied a number of the complainants… but the emails keep coming. For every complaint resolved, three more pop up. Les tells me that some of these calendars are being re-sent for a second and even third time; he has shipping dates and confirmation numbers. And yet the calendars continue not to arrive. Order fulfillment at DBPro is obviously not what it should be, and it may be that the post office is also at fault to some degree. I have no way of knowing.

I have asked Les to address some of these issues here on LiveJournal, on the Westeros bulletin board, and on their own DBPro forums, and to some extent that has been done… but the problems continue. There are a lot of unhappy people out there.

Again, I’m sorry. I’m going to do everything in my power to see that all of get what you paid for by the time all of this is done.

A number of you paid extra for autographed calendars, I know. As of this writing, none of those have been shipped. As of this writing, I have not received any calendars for signing. I promise, as soon as I receive a box of calendars to be autographed, I will sit down, sign them all, and send them back to DBPro the same day… but I cannot sign calendars that I do not have. Les, if you reading this, SEND ME THE GODDAMNED CALENDARS!!!

A number of you have also said that you will never do business with the Dabel Brothers again. That, of course, is your choice. Some of you have urged me not to do business with the Dabel Brothers again. That’s MY choice. For the record, though, the calendar license is a three-year deal, so regardless of how this resolves, DBPro will also be publishing the Ice & Fire calendars for 2010 and 2011. In fact, artist Mike Kaluta is already hard at work on the illustrations for the 2010 calendar. It is my devout hope that all of us will have learned valuable lessons from this year’s experience, and that next year things will run more smoothly… starting with the calendar coming out in September, like every other calendar in the world, instead of in December.

There’s no excuse for any of the things that have happened here (though there are some partial explanations, at least, which I’ve mentioned in earlier blogs), but it should be said in defense of DBPro that they do at least put out a quality product. The HEDGE KNIGHT and SWORN SWORD comics were Dabel Brothers productions, and I love both of them, and the calendar is beautiful as well, as those who have actually received it will attest. Next year’s Kaluta calendar promises to be equally spectacular.

And for those of you are urging me to find another licensee/ publisher… guys, you know, it’s actually not that simple. I don’t have a queue of calendar companies lined up outside my door waiting to buy rights. Truth be told, I did have a calendar deal previous to this one, with another of my long-time license holders, but it broke down over creative issues. I wanted to do the sort of calendar we have just done: all original artwork by a top artist hired specifically to do twelve original, never-before-seen Ice & Fire illustrations. My previous partner wanted to do a calendar made up entirely of existing Ice & Fire artwork, by a variety of artists, to which they held all rights. We could not resolve that impasse, so we cancelled the contract. It was then that I turned to the Dabel Brothers. Without them, it’s fair to say, there would be no Ice & Fire calendar… and certainly not the gorgeous Michael Komarck calendar that we have.

None of which excuses the things that have happened, or haven’t happened, as regards to order fulfillment.

So… let me say once again that I am heartily sorry about all of this, and I will try and keep hammering from my end to make certain that all of you get your calendars.

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The worst president in my lifetime has finally helicopted off into the sunset.

He’s left his successor a quagmire almost unparalleled in American history; two wars, the worst economy since the Great Depression, an eviscerated Bill of Rights, a bleeding Constitution, an international reputation that could hardly be lower. President Obama is going to have his work cut for him to repair all the wounds Bush inflicted on the nation. I think he is equal to the task, but it won’t be easy.

Today’s ceremonies made a good beginning. The road back home is a long one, but we’ve taken the first step.

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From Jim Ludwig:

“Lillian left this world holding the hand of God at 8:41 pm CST tonight. She peacefully died in our arms as we talked to her telling her how much we love her and how amazing our exactly 100 days to almost the minute were before she had her incident at Daycare.

She then held on for 3 long days as a last gift to us so we could say our goodbyes and let our friends/family say their goodbyes. She was such a little trooper trying to breathe on her own and fight through this. She just could not breath enough to sustain herself on her own after the brain damage. There were glimmers of hope here and there, but the damage to her brain was so devastating from the initial daycare incident, all of her upper brain functions were gone.

Melissa and I will never be the same as sharing our brief time with Lillian has changed us forever. They were the most amazing days of our lives and also the most devastating at the end. Please see the attached pics we took the night before the incident (some are a tad older). She was so happy and so talkative. She was the same the morning we took her to daycare. We have no answers yet except some sort of SIDS-type attack that happened at Daycare.

Please pray for Lillian.”

Jim
www.DarkSwordMiniatures.com

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I’ve just received some terrible news from my friends at Dark Sword Miniatures. Their daughter stopped breathing Monday at daycare, and is in the hospital.

Jim writes:

“circumstances are grave. she will most likely not make it, but we are holding out hope for a miracle recovery.

could you say a prayer for her and ask your readers to pray for her?

She is only 3 months old (and so healthy) and this came out of nowwhere.

She is hooked up to a breathing machine but will once in a while fight in a breath of her own as her little body tries to get better.

Her brain is in really rough shape.

I am typing this from a hospital laptop.

If you and your readers could keep our daughter in your thoughts, we would be thankful.”

I hope that all of you will join with me in sending your prayers and good wishes to little Lillian, and hoping for a good outcome. You can send your messages of support directly to her parents via jludwig@darkswordminiatures.com.

Thanks.

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The Arizona Cardinals are playing in the NFC championship.

Surely the last days are at hand.

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